Chat Widget Public APIs

Summary

You can now create and manage Chat Widgets via Public APIs, making it easier to automate setup and integrate widget workflows into your systems.

What’s new?

1. API-based Chat Widget Creation - Create Chat Widgets programmatically without relying on the UI.

2. Supported Chat Types - Live Chat and Email Chat are now supported for API-based creation.

3. End-to-End Widget Management - APIs available to list, fetch, update, and delete chat widgets.

4. Flexible Listing Support - Retrieve all widgets, including those created via UI, with filtering capabilities.

5. Improved Validation & Error Handling - Clear error responses for unsupported chat types and invalid requests.

How to use?

1. Generate API credentials from your account

2. Use the Chat Widget APIs to:

• Create widgets (Live Chat / Email Chat)

• Fetch or update existing widgets

3. Integrate into your onboarding, SaaS workflows, or automation systems

Why this feature?

• Scale Faster: Automate widget creation across multiple locations

• Enable Integrations: Connect Chat Widgets with external tools, CRMs, or onboarding systems

• Improve Efficiency: Reduce manual setup effort for accounts and SaaS builders

• Future-Ready: Foundation for expanding chat types and deeper automation

What’s next?

• Support for additional chat types (WhatsApp, Facebook, Instagram, Voice AI, All in One)

• More advanced configuration APIs

Notes:

• Currently, widget creation via API is limited to Live Chat and Email Chat

• Other chat types can still be listed if created via the UI